Privacy Policy
Identity When we say "we" (or "our" or "us"), this means Bohogems (our company) based in Ireland.
Privacy Notice Overview
This privacy policy describes how and why we, as a data controller, receive, store and process personal data. Personal data is any information relating to an identified or identifiable natural person. An identifiable natural person is a natural person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person. We are committed to processing your personal data fairly, lawfully and transparently. In accordance with data protection principles, we collect and use your personal data solely for the following purposes:
Provide our services
Improve our services
Make our marketing more relevant Comply with our legal obligations
If you have any questions in addition to the information provided in this privacy policy, please feel free to contact us at bohogems@mail.com
The personal information we collect Depending on the nature and scope of your interactions with us, we may collect the following categories of personal information: Demographic and identifying information: such as your full name, date of birth, email address and phone number (if provided) Billing information – such as payment preferences, address, bank account details (if provided) Communications: as records of our interactions with you using one or more of the following; direct messages, emails, posts, phone conversations User feedback: As you use our services, you may occasionally be asked for feedback. Providing this feedback is entirely optional.
When you visit our website, we collect technical data such as: Usage Data: (where permitted) we collect certain information about your device such as your device's IP address, the pages your device visited, and the time your device visited our website (see Our Use of Analytics for more information). Cookies: (where permitted) your IP address and other information provided to us through cookies (see our Cookies Policy for more information). Although our Services are directed to a general audience, we do not knowingly collect data from children under the age of 16 or sell products to children. If you are under 16, you are not permitted to use the Website or provide your data to them.
How we collect your information We may collect your personal information in any of the following ways: When you create an account with us. When you provide additional information directly about our products and services. When you visit our website. When you express interest in using our services. When you contact us with service requests. When you interact with us on social networks. When you rate our services. When you interact with our website (see our Cookie Policy for more details). When you subscribe to our newsletter or blog. When you contact us with questions about our website When you purchase products/services via our online payment process.
We may also receive data about you from various third parties, including: Technical data from analytics providers. For more information, see the section headed "Our use of analytics" and Technical data of our website and cookie providers. For more information, see the section headed "Our use of cookies". Contact and/or transaction data of our trusted third party suppliers. For more information, see the section headed "How we share your;." How we use your personal data. We will only collect and process your personal data where there is a lawful basis to do so. As a data controller, the legal basis for collecting and using your personal data varies depending on the type and purpose for which we collect it. We will only collect personal data from you where: We have your consent to do so, or We need your personal data to perform a contract with you, or We are pursuing our legitimate interests in a way that you would reasonably expect as part of our business operations and which does not materially impact your interests, rights and freedoms. For example, contact us if we have a sufficient legal basis under your country's laws for electronic marketing. We are required by law to collect or disclose your personal information (for example, we may need to share personal information with relevant government authorities if we suspect fraud).
Why we process your personal information
We process your personal information to perform any of the following activities: Set up an account with us, Provide, operate, and maintain our Services. Provide communications to existing customers or subscribed users. Process and complete transactions and send related information, including transaction confirmations and invoices Manage our customers' use of our Services, respond to questions and comments, and provide customer service and support. Send technical alerts, updates, security notifications, and administrative notices to customers. Investigate and prevent fraudulent activities, unauthorized access to our services, and other illegal activities.
How we share your information
We sometimes share your personal information with the categories of our trusted third party service providers that we use to conduct our business. Our trusted third party categories include: Website providers, Cloud service providers, Social media providers, Professional service providers (such as our lawyers, accountants and insurance providers), E-marketing providers, Advertising providers, Recruiting partners, Payment providers. We may be legally required to share your personal information with government agencies and law enforcement authorities as part of fraud monitoring and prevention. Please note that these entities may keep records of the information we provide to them for this purpose.
Marketing Preferences
We may send you direct marketing communications, product information and promotional offers: If you have consented to receive such communications from us. If we have an existing business relationship with you and can rely on your implied consent. If you are from a country where the laws allow us to send you such communications based on our legitimate interests if you have purchased a product or service from us and have not opted out of receiving communications from us (e.g. the EEA or UK). If you are from a country where the laws allow us to send you such communications. The marketing communications we send will relate to our own products or services. Your personal data will not be used for direct marketing by third parties unless you receive separate explicit consent. You can unsubscribe using the unsubscribe instructions or link included in the marketing.
Customers based in certain regions such as the EEA and the UK also have the right to object to the processing of their personal data for direct marketing purposes at any time. If you are from a country where the laws permit such processing. You are always in full control of your marketing preferences. If at any time you no longer wish to receive marketing information from us:
Notify us; Or you can withdraw your consent by contacting us by email at bohogems@mail.com to object. We will process all requests as quickly as possible, but please note that due to the nature of our IT systems it may take a few days for an opt-out request to be implemented. Alternatively click on the unsubscribe link in our email.
Our use of cookies
Our website uses cookies. They help us to provide you with the best experience when browsing our website and to improve our website. You can accept or reject cookies by clicking on the cookie consent banner on our website. For detailed information about the cookies we use and the reasons why we use them, please see our Cookie Policy and Cookie Statement on our website.
Our Use of Analytics
We use analytics tools on our website and services. For example, we use tools such as Google Analytics to analyze and improve our product features, website content, knowledge center content, and marketing campaigns. If you would like more information about the data collected by these third parties or how they use it, please contact us at bohogems@mail.com
Our Use of Targeted Advertising
We use targeted advertising tools to promote our services, including (but not limited to): Google Analytics, Facebook (including Instagram) and Google Ads. We use these tools to provide you with relevant content in marketing communications (where applicable) and to measure the effectiveness of the advertising provided. If you would like more information about the data collected by these third parties or would like to opt out of targeted advertising, please contact us at bohogems@mail.com
Links to other websites and third parties Our website may contain links to social media platforms and other websites. If you follow a link to any of these platforms or websites, please note that they have their own privacy policies and we accept no responsibility or liability for those policies. Please read these policies before submitting any personal information to their platforms or websites. Protecting your information Communication between your browser and our website occurs over a secure encrypted connection where your personal information is involved. We have implemented physical, electronic and administrative security procedures in the storage and disclosure of your personal information to protect it from accidental loss, destruction or damage. However, the transmission of data over the Internet or otherwise can never be completely secure. This is the nature of the Internet and the provision of personal information to us is at your own risk. We take all reasonable steps to protect your personal information by implementing appropriate technical and operational security measures.
When we share your personal data with trusted third parties (for the purposes set out in this privacy policy and our list of data sub-processors), we require that all third parties have appropriate technical and operational security measures in place to protect your personal data, and we work with them to ensure that their data protection rights are respected. If your personal data is shared with third parties, it must only be used for the purposes for which it was provided. In the unfortunate event of a personal data breach, we will notify you and any applicable data protection authorities where we are legally required to do so.
Retention of your data
We will not keep your personal data for longer than necessary and when we no longer need to keep it we will securely destroy or delete it in accordance with our data retention policy. After we have obtained your consent (or another legal basis) to contact you, we will retain your personal data for marketing and analytics purposes until you withdraw your consent or opt out. If you decide to withdraw your consent or opt out of marketing, we will delete your personal data from our systems unless we have another legal basis for retaining it, which may include performing our contract with you or keeping your contact details open for charging. An unsubscribed List; to ensure that we do not send you any further communications. We may need to retain your personal data to comply with our legal obligations, handle complaints and enquiries, resolve, litigate or defend a dispute and prevent fraud and abuse.
Data transfers
Wix are our website provider and their
Data centres are located in the European Union, United states of America, Ireland, Japan and Israel. However, the personal data we collect from you may be transferred to, and stored at, destinations outside the European Economic Area (and the "EEA") using mechanisms provided for by law for lawful cross-border data transfers. It may also be processed by staff based outside the EEA who work for Wix or for one of our suppliers. Such staff may, among other things, be involved in the provision of our services. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Please contact us if you would like further information about the countries to which we may transfer personal data and the specific mechanisms we use when transferring your personal data outside the EEA: bohogems@mail.com
Your rights and our commitment to you
You have rights under data protection laws and Bohogems is committed to enabling you to exercise your rights freely. Wherever possible, we have integrated automated tools into our website to enable you to exercise your rights in real time. You will not have to pay a fee to exercise your rights. Your rights include, in certain circumstances, the right to: Be informed: You have the right to be informed about whether and how your personal data is being processed. Access, rectification or erasure: You have the right to access the personal data we hold about you in our records. You also have the right to have your personal data rectified if it is inaccurate, or to have it erased if we have no legitimate reason for keeping it. To request data portability: For personal data that you have provided to a data controller, you have the right to receive a digital copy of your personal data where the processing is based on your consent or where the processing is carried out by automated means, to request the transmission of your personal data to another company or to request the transmission of your data from another company. One IT system to another in a safe and secure way.
To request restriction of processing: You have the right to restrict the processing of your personal data where you contest the accuracy of that information, have objected to the processing (as described below), or where the processing is unlawful. Where processing is restricted, we may need to retain enough information about you to ensure that the restriction is complied with in the future. Objection to automated decision-making, including profiling: You have the right not to be subject to automated decision-making or profiling by us. Withdrawal of consent: Where we rely on your consent to process your personal data, you have the right to withdraw your consent at any time. With regard to electronic marketing we conduct, the opportunity to unsubscribe is included in each electronic marketing communication we send. Objection to processing: Where your personal data is processed based on the legitimate interests of a data controller or a third party, you have the right to object to such processing.
Complaint to the relevant supervisory authority: If you have any concerns or complaints about the way we process your data, you also have the right to lodge a complaint with the relevant European supervisory authority. However, we would appreciate the opportunity to address your concerns before contacting a supervisory authority, so please contact us in the first instance at bohogems@mail.com. The contact details of the European Supervisory Authorities can be found here: https://www.edpb.europa.eu/about-edpb/about-edpb/members_en-member-lv
Changes to this privacy policy
We may update this privacy policy from time to time and will notify all of our paying customers and users who have subscribed to receive communications from us of any changes.
How to contact us
We welcome your feedback and are happy to answer any questions you may have about your information. You can contact us at: bohogems@mail.com This notice was last updated: June 11th, 2024
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Returns policy
We want to make sure you are 100% happy with your purchase
All our products are packed with great care. If you are not pleased with your purchase, please contact us within 5 days of receiving your order to arrange for return & refund or exchange (minus shipping). We only take returns on NEW, unused items. We do not accept returns or exchanges on earrings due to hygiene reasons. Please be aware that the customer is responsible for cost of return-shipping.
We will not be responsible for stolen or missing packages that show confirmation of delivery.
Terms & Conditions
Welcome to the Bohogems.ie website terms and conditions.
These terms and conditions apply to your use of this website. By accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to these terms and conditions you must not use or access the website. Prices and availability of goods, services and promotions advertised on the website are subject to change and availability. This website is intended for use by persons over the age of 18 only. These terms and conditions do not affect your statutory rights in any way. If you have any questions about these terms and conditions before placing an order please contact us by email: bohogems@mail.com between 9.00am and 5:30pm (GMT) Monday to Friday. We are closed every Saturday, Sunday and all Irish public holidays.
Use and Security
You are solely responsible for all activities that occur as part of your use of this website, together with your account provided by Wix which hosts the transactional element of the website. You agree to notify us immediately of any unauthorized use or any other breach of security. Bohogems takes the security of your personal information seriously. This includes the use of SSL encryption of web traffic between you as a customer and our website. Bohogems understands the importance of maintaining only accurate, complete and up-to-date data. If you discover that we have inaccurate information about you, you may ask us to correct that information. Bohogems encourages you to do so. Such a request must be made in writing and
submitted by email to the addresses set out above. We may require photo identification to confirm and process your request. We will review your consents already given before taking any action on further processing and will update them if necessary by contacting you.
Adequate, relevant, not excessive data collection
Bohogems adheres to the principle that the data collected must be adequate, relevant and not excessive. It is important to note that laws, regulations and practices may evolve or change and this will be reflected in the application and operating scope of the following three guiding principles. Adequate: To provide the services offered, the collection of personal data is necessary for the purposes of communication, information, administration and legal compliance. Relevant: Only personal data that is relevant, adequate and necessary to the requirements of the services provided and the legitimate interests of Bohogems is requested. Legally relevant, adequate and necessary. Not excessive: The need for a ‘cap’ on the amount of personal data collected is recognised. Bohogems recognises the potential for excessive data collection.
Privacy & Data Usage
All personal information we receive from you is kept securely. We reserve the right to provide this information to Wix who hosts the Site. If you register with us to receive notifications, we also reserve the right to transfer this limited personal information to a third party who hosts this functionality. Click here to view our Mobile Device Terms of Service If you have any questions about privacy and data usage on the Site, please contact us by email: bohogems@mail.com and we will do our best to assist you.
Conduct
You agree to comply with all applicable laws and regulations. All information, designs, drawings, pictures and other specifications provided on the Website are the exclusive property of Bohogems and Any reproduction, transmission or redistribution requires the prior written permission of Bohogems.
Advertising
We reserve the right to place advertising and promotions on the Website at any time. Advertisers and sponsors of the Website are solely responsible for compliance with all local, national, state and international laws (where applicable) and we disclaim all liability caused therefrom.
Use of Promotional Codes
Promotional codes that allow the customer to receive a discount on certain products are only valid for products sold at full price (exceptions apply). Products already discounted cannot be further discounted using promotional codes or in any other way. Only one promotional code/voucher can be applied to an order. All sales events hosted by Bohogems and all promotional codes are not valid for gift card products. Please see our full promotional T & C's.
Price of Goods
The price stated on the Website (the "Price") of the Bohogems products (the "Products") is that whichwas set on the Website at the time of your order. We have the right to make price adjustments from time to time to reflect any price increases by our suppliers or the introduction of new taxes or duties, or if the prices of the Products on the Website have been changed due to an error or omission. We also have the right to make price adjustments to the Products during the offer period and to run promotions on the Products without prior notice. Please note that prices for Products saved to customer wishlists/boards via our wishlist facility on the Website are not saved at the time of addition and are subject to change in accordance with the RRP current at the time of purchase until the payment process.
Orders
All orders placed by you on the Website are subject to acceptance in accordance with these Terms and Conditions. We do not archive your order details for you to access, so please print a copy of these Terms and Conditions and your Order Confirmation for your own records. Orders cannot be cancelled once the order has been placed and payment has been processed.
Delivery
We will endeavour to deliver the Products to you within the delivery time stated for each Product at the time of purchase and, where possible, to the delivery address provided. However, Products are subject to availability and occasionally delays may occur which are beyond our control. Therefore, the delivery dates quoted are indicative only. Should delivery be delayed by more than 28 days, you have the right to contact us and refuse to accept the Products. In these circumstances, we will refund any money you have paid for those Products, together with any delivery charges you have been charged. However, we will not be liable for any other loss, cost, damage or charge you may incur as a result of our delay or failure to supply those products. At the time of delivery, you will be asked to validly authorize delivery of the Products, after which the Products will become your sole responsibility. Should no one be available to accept delivery, you will receive written notice advising you that delivery has been attempted.
Claims
When you shop online you have a legal right to return a product (except for a small quantity of product - see Returns Policy) up to 7 working days after delivery of your order, under the European Communities (Consumer Protection) Contracts Concluded by Distance Communication) Regulations 2001.
We are unable to cancel an order once you have received your confirmation email. If you wish to exercise your right to cancel your order after it has been dispatched, we will refund the original purchase price (excluding delivery costs) provided you notify us in writing no later than 7 working days after receiving the order. So long as you have taken reasonable care of the products and have not used them. Should a product be damaged or defective upon receipt/delivery, please contact us and we will arrange a replacement or refund. We operate a strict notification policy for product damage. Notifications must be made within 24 hours of the signed delivery. Notification can be made by email to bohogems@mail.com Tracking is available from 8.30am. to 5pm (GMT) Monday to Friday. Our business is closed every Saturday, Sunday and all Irish Public Holidays. No claims will be processed or credited until the returned items are received by our store:
Bohogems
Online Returns,
Graiguadrisley, Rathdowney,
Co. Laois.
R32 YE12
Items remain your responsibility until we receive them.
By Specification Many of the products are varied in nature and it is not practical to publish detailed specifications for all products and to keep specifications completely up to date. All descriptive material, drawings, photographs, colours, specifications and advertising on the website are for the sole purpose of giving an approximate description of the products. All dimensions are approximate.
Disclaimer of Warranties
The information contained on the Website is for information purposes only and while we have made every effort to ensure the accuracy of the information contained herein, the information available on the Website is provided "as is", in its original condition, and "as available" and without warranties or conditions of any kind, whether express or implied (including but not limited to accuracy, completeness or merchantability, quality or fitness for a particular purpose). We do not warrant or represent that the use or the results of the use of the materials available through the Website or from third parties will be correct, accurate, timely, reliable or otherwise. We accept no liability in relation to the foregoing except as provided for in your legal rights.
Limitation of Liability
To the maximum extent permitted by law and under no circumstances, including but not limited to negligence, will we be liable to you for any direct, indirect, incidental, special or consequential damages arising out of the use of or inability to use the products, even if Bohogems has been advised of the possibility of such loss or damage or such loss or damage was reasonably foreseeable. In no event will our liability and that of our suppliers to you and/or any third party for the above damages exceed €200.
Safety
If manuals or safety instructions are provided with the products, you agree to carefully read and follow all terms and conditions contained therein at all times. The information contained on the Site is not intended to be exhaustive. If you are inexperienced in using the products or are unsure of your ability, you should always seek professional advice and assistance.
Ownership of Content
You acknowledge that the content, including but not limited to text, software, music, sound, photographs, video, graphics or other material contained in sponsored advertisements or commercially produced information distributed via email that we present to you on the Site or our advertisers or other content providers are protected by copyright, trademarks, service marks, patents or other proprietary rights and laws.
Changes to Terms
We reserve the right to change the terms of use or policies relating to use of the Site (including, without limitation, those relating to pricing or availability) at any time and to notify you by posting an updated version of the Terms of Use on the Site. These Terms and Conditions and all matters relating to an order placed through the Site shall be construed in accordance with Irish law and you agree to submit to the exclusive jurisdiction of the Irish courts in relation to the same.
Termination
We may terminate the Site at any time with or without cause, effective immediately. In addition, we may, at our sole discretion, terminate your account for breach of the letter or spirit of these Terms and Conditions.
Third Party Links
To provide greater value to our users, we may provide links to other websites or resources which you may access at your own discretion. You acknowledge and agree that if you choose to access the linked website, we are not responsible for the availability of such external websites or resources and that we do not review or endorse, and are not responsible, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available through such websites or resources, or (iii) your use of such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by or in connection with use of or reliance on any such advertising, content, products, goods or other materials or services available on or through such websites or resources.
Record
By subscribing to our database you agree that your details, including your email address, will be used to keep you updated on Bohogems news, promotions, products and updates. The personal data you provide to us will be kept secure and processed fairly and lawfully. We do not share your details with third parties for marketing purposes. All emails will contain an unsubscribe link which can be used to unsubscribe from communications from Bohogems.
Student discounts are not accepted on bohogems.ie
European Online Dispute Resolution for Online Purchases
The EU Commission provides an Online Dispute Resolution Platform (ODR Platform) for disputes relating to items purchased online. The ODR Platform can be found at http://ec.|europa.|eu/consumers/odr/.
Gift Receipts: We do not issue gift receipts for online orders.
General
We will not be liable for any failure to perform our obligations under these Terms and Conditions that arises from circumstances beyond our reasonable control, including without limitation, events of force majeure. Our failure to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. The section headings in the Terms of Use are for the convenience of the parties only and shall have no legal or contractual significance.
How to contact us
If you have any questions or would like to make a complaint, you can contact us using the details below:
Email: bohogems@mail.com
If making returns see address above and please clearly label them Online Returns.
Thank you
Warmest regards
Bohogems